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Delivery and refunds

Delivery information

Accessing your downloads: Pre-recorded titles

Once your payment and order details have been received via Paypal, you will receive an email within 24 to 48 hours confirming your order and containing an online link to download your chosen hypnosis mp3 audio track(s).

Accessing your downloads: Personalised hypnosis

Once your payment and order details have been received via Paypal, you will receive an email to confirm your order, along with a questionnaire to complete and return via email. It is important that you complete the questionnaire as fully as possible because this information will be used to create a hypnotherapy download for you which is tailored to your unique situation. Please allow 24 to 48 hours to receive this email following your order.

When your completed questionnaire has been received, your hypnotherapy download will then be written and recorded. You will receive an email when your hypnotherapy audio track is available, along with instructions on how to download the file(s). Following receipt of your completed questionnaire, your hypnotherapy download should be available within 5 to 7 working days. During busy periods, this may be 7 to 10 working days. In the unlikely event of any significant delay, you will be kept informed via email.

Refunds

When you purchase any products or services from Hypnotherapy-Downloads.com you understand that there can be no guarantee that your issue(s) will be completely resolved, due to many factors both within and outside of your control, including;

  • Frequency of listening to the hypnotherapy audio download(s)
  • Use of the hypnotherapy audio download(s) according to the instructions
  • Rapport and resonance with the hypnotherapist's voice
  • Any past or current medication and/or medical issues
  • Any past or current mental health issues
  • The level of stress in your life
  • Your commitment to resolving the issue(s)

When you place an order with Hypnotherapy-Downloads.com you will receive an email within 24 to 48 hours, confirming your order and containing the links required to download your chosen hypnotherapy downloads. Once this email has been sent to you, the service (i.e. your download(s)) is deemed to have been provided, therefore you will not be able to cancel your order once this email has been sent. It is your responsibility to download your chosen file(s) using the link(s) provided.

If you experience any issues with downloading or using your chosen file(s), please contact Hypnotherapy-Downloads.com as soon as possible. In the event that the issue(s) cannot be resolved, you will be entitled to a refund for the affected product(s), to which the following conditions will apply:

  • You must contact Hypnotherapy-Downloads.com within 14 days of purchase
  • The product(s) must have been downloaded and used according to the instructions provided
  • Refunds are only available on individual download purchases
  • There will be only one refund per customer per six month period

When contacting Hypnotherapy-Downloads.com regarding your purchase(s), you must include the following information:

  • Your name
  • Email address
  • Hypnotherapy download(s) purchased
  • Date of purchase
  • Details of the issues experienced

Further information can be found in the Terms and Conditions here.

 

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