Website Terms & Conditions

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These are the terms and conditions which apply to your use of this website. To view the terms and conditions which apply to online therapy sessions, please see the Client Agreement.


These terms and conditions govern your use of this website. By using this website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use this website.


By continuing to use this website, you are considered as understanding and agreeing to the contents of the statement below:

A cookie is a small file which seeks permission to be placed on the hard drive of your computer or mobile device. This website uses cookies from the following sources:

Google Analytics

Google Analytics collects information about how visitors use the site and whether any issues are encountered, for example broken links or missing pages. Google Analytics collects information about the pages you visit, how long you were on the site and the links you click on. None of the information collected by Google Analytics can be used to personally identify who you are and the website does not store any of the information collected by Google Analytics. Any information collected by Google Analytics is used solely for the purposes of improving the information and services provided by this website.

Google provides a browser add-on to provide more choice about how your data is collected by Google Analytics. The Google Analytics Opt Out Browser Add-on communicates with the Google Analytics Javascript of any sites that you visit which use Google Analytics, to indicate that information about your website visit should not be sent to Google. If you wish to opt out, you can download and install the add-on for your current web browser by visiting:

The Google Analytics Browser Add-on is available for Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.

You can manage or delete any cookies which are placed on your computer. To learn more about cookies and how to manage them, visit:

For more information, please see the cookies section of the privacy policy here.

Intellectual Property Rights

Unless otherwise stated, I [Vicki Crane] own the intellectual property rights in this website and the material on this website. Subject to the licence below, all these intellectual property rights are reserved.

Licence to Use Website

You may view, download for caching purposes only and print pages or product pictures from this website for your own personal use, subject to the restrictions below:

You must not:

  • Re-publish material from this website (including re-publication on another website);
  • Sell, rent or otherwise sub-licence any material on this website;
  • Re-produce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • Edit or otherwise modify any material on this website, or;
  • Re-distribute material from this website (except for content specifically and expressly made available for re-distribution)

Limitations of Liability

Whilst endeavours to ensure that all information on this website is correct, does not warrant its completeness or accuracy; nor does commit to ensuring that the website remains available or that the material on this website is kept up to date.

To the maximum extent permitted by applicable law, excludes all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and use of reasonable care and skill).

The liability of and Vicki Crane [the owner] is limited and excluded to the maximum extent permitted under applicable law. will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with this website, whether arising in tort, contract or otherwise. Without limiting the generality of the foregoing exclusion, will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated earnings and/or savings arising under the terms and conditions or in connection with this website, whether direct or indirect, and whether arising in tort, contract or otherwise.

However, nothing in these terms and conditions shall exclude’s liability for fraud, for death and personal injury caused by the website owner’s [Vicki Crane] negligence, or for any other liability which cannot be excluded or limited under applicable law.

Restricted Access reserves the right to restrict access to areas of this website, or indeed the whole website, at any time and at the discretion of the website owner.

If you are provided with a user ID and password or a link to access restricted areas of this website or any associated websites, content or services, you must ensure that user ID and password or link is kept confidential. You accept responsibility for all activities that occur under your user ID and password. may disable your user ID and password and/or withdraw any links provided (at my sole discretion), or if you breach any of the policies or terms governing your use of this website or any other contractual obligation you owe.

Standards of Behaviour

During the course of any contact, whether by email, telephone, internet or in person, will treat you with respect and not abuse the trust you place in the services provided. In return, you undertake not to harm yourself, or any other person, including any persons associated with You agree not to demonstrate violent or abusive behaviour, to use this website in accordance with these terms and conditions and to use any products or services purchase in accordance with the instructions provided. If these conditions are breached, reserves the right to refuse to supply any further products and/or services and the right to refuse any further contact with you.


Payment for any products or services via this website, must be made online via the secure Paypal service, before delivery of the chosen product or service.

Age Restrictions

You must be at least 18 years old to participate in online therapy sessions or purchase products or services from the website.

Social Media has accounts with social media sites including Instagram, Facebook, Twitter, Google, WordPress and YouTube and these are used for business marketing purposes. is happy to connect with other therapists, counsellors and healthcare professionals, however friend or connection requests will not be accepted from current or former therapy clients or therapy supervisees. The reason for this is that connecting to clients or supervisees as friends not only compromises confidentiality, but it can also have a detrimental effect on the therapeutic and/or supervisory relationship.

As a current or former client or therapy supervisee, you are welcome to view, like or follow the Facebook, Instagram, Twitter, YouTube and Google business pages, read and share articles and comments as well as providing reviews or feedback on Facebook, Twitter and Google. Please be aware that anything you post is in the public domain and therefore will be visible to everyone who visits the page. If you have a personal or specific question, please contact instead. If any of the posts you make compromise a current or former professional therapeutic relationship or identify you as a client or therapy supervisee, reserves the right to delete them.

Hypnotherapy MP3 Downloads

Hypnotherapy MP3 downloads should not be listened to whilst driving, operating machinery or doing any other activity where concentration is required. Any MP3 file purchased or provided is for your personal use only and must not be lent, copied, shared off or online or sold under any circumstances.

Refunds (Hypnotherapy MP3 download purchases only)

When you [the buyer] purchase any products or services from you understand that there can be no guarantee that your issue(s) will be completely resolved, due to the many factors both within and outside of your control, including:

  • Frequency of listening to the hypnotherapy audio download(s)
  • Use of the hypnotherapy audio download(s) and/or other products according to the instructions provided
  • Rapport and resonance with the hypnotherapist’s voice
  • Any past or current medication and/or medical issues
  • The level of stress in your life
  • Your commitment to resolving the issue(s)

When you place an order with, upon completion of the payment process, you will be re-directed back to the website, where you will then be able to download your chosen product(s). Once the payment process has been completed and you have been transferred back to the website, the service (i.e. your download(s)) is deemed to have been provided, therefore you will not be able to cancel your order once the payment process has been completed. It is your responsibility to download your chosen file(s) using the instructions and link(s) provided.

If you experience any issues with downloading your chosen file(s), please contact as soon as possible. In the event that the issue(s) cannot be resolved, you will be entitled to a refund for the affected product(s), to which the following conditions will apply:

  • You must contact within 14 days of purchase
  • The product(s) must have been download and used according to the instructions provided
  • Refunds are only available on individual purchases
  • There will only be one refund per customer per six month period

When contacting regarding your purchase(s), you must provide the following information:

  • Your name
  • Email address
  • Details of the hypnotherapy download(s) purchased
  • Date of purchase
  • Details of the issues experienced


Any information collected from you as a client or potential client, including your contact details, will be held in the strictest confidence except in the circumstances described in the Client Agreement, a copy of which can be viewed here. The details you disclose will be used solely for the purpose of providing you, the client, with the highest levels of service. Your confidentiality and privacy will be respected at all times. More information about how your personal data is processed can be found in the privacy policy here.


This website and the products and services supplied via this website, is provided for information only and is not intended to replace a consultation with your doctor or other healthcare professional. Any therapy sessions, products, services or information provided, either in person, or via telephone, email or internet, should not be considered as medical advice. If you have any doubts or concerns about your health, you should seek advice from an appropriate qualified healthcare professional.

You understand that no guarantee of a successful outcome for any issues or problems can be given, either during therapy sessions or when using products, services and information provided by or purchased from this website.

The use of any products, services or information provided, either directly by me in person, or via telephone, email, this website or the internet, is entirely at your own risk and no responsibility can be accepted for any adverse reactions or events that occur as a result of using these products, services or information. You agree to use the products, services and/or information in accordance with the instructions provided.


These terms and conditions may be revised from time to time. Please check this page regularly to ensure that you are familiar with the current version of these terms and conditions.

Entire Agreement

These terms and conditions constitute the entire agreement between you and I in relation to your use of this website and supersede all previous agreements in respect of your use of this website.

Law & Jurisdiction

These terms and conditions will be governed by and construed in accordance with English law and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

Elements of these terms and conditions are based on a template created and distributed by

Hypnotherapy and Talking Therapies have a good track record in helping people to make lasting changes, however everyone responds differently and therefore results may vary from person to person. Your motivation and participation are the key to success, so you need to play your part too.