Client Guide

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Your guide to online therapy sessions

Please take time to read this page as it contains instructions and useful information you need to know before your first session.

Booking your appointment

When you have booked your initial consultation, the appointment will be reserved for you and is only confirmed once payment has been received.

Payment must be made at least 24 hours before the scheduled start time of each appointment.

24 hours before your scheduled appointment start time, if payment has not been received, your session will be cancelled and may be offered to someone else.

Client Agreement

All online therapy sessions, including the initial consultation, are subject to the terms in the Client Agreement. Please take time to read this before payment of any therapy fees as payment of fees and/or attendance at online therapy sessions confirms your acceptance of the terms and conditions. The Client Agreement can be viewed by clicking the button below (opens in a new window):

Payment for Online Therapy Sessions

Payment for online therapy sessions must be made via the website using a credit/debit card or a Paypal account.

It is advisable to pay the session fees in plenty of time prior to each session in order to secure the appointment and avoid the session being cancelled.

Payment can be made by clicking the button below which will transfer you to the Fees page (opens in a new window):

Internet Facilities

Online therapy sessions are conducted via Zoom, therefore you will need access to a suitable computer, tablet or mobile phone, along with a reliable internet connection for the duration of each session. 

You should ensure that the device you are using for the session is fully charged and that it has a stand or can be stood/propped up on its own without being held, as you will need both hands free during each session.

Session Location

You will need to have access to a suitable location for your online therapy sessions, where your privacy, safety and confidentiality can be maintained.

If you are attending your therapy session from home or work, factors to consider include:

Attending Your Session

Please ensure that you are available at your scheduled appointment time. If you are going to be late, please provide as much notice as possible. I will do my best to make a full session available, however the ability to do this will depend on any session bookings following your appointment, so this cannot be guaranteed.

Zoom Sessions: Prior to each session, you will receive an email with a link to access your session. Please click the link to access the session, where you will be transferred either directly to your session or to the online waiting room.

You do not need a Zoom account to participate in an online session, however if you are using a mobile phone or tablet to access your session, you may find it easier to download the Zoom app from the App Store.

When using the Zoom app, you may be asked to login. If you do not have a Zoom account, you can sign up for a free account here (it only takes a couple of minutes):

Client Safety

At the start of each session, you will be asked to confirm your location along with the name and contact details of someone who can be contacted on your behalf in the event of an emergency.

Your session will remain confidential in accordance with the Client Agreement and this person will only be contacted where it is in your best interests should an emergency situation arise. 

Between Your Sessions

Between your sessions, you may be given ‘homework’ tasks to do, such as listening to an MP3 download, keeping a journal or diary or another therapy based task.

It is important that you complete these tasks as they are designed to work in conjunction with your therapy sessions to enable you to develop new behaviours and responses to achieve your therapy goal(s).

Hypnotherapy and Talking Therapies have a good track record in helping people to make lasting changes, however everyone responds differently and therefore results may vary from person to person. Your motivation and participation are the key to success, so you need to play your part too.